Environment

Our business is intrinsically linked to the environment as we rely on it for our raw product, water. For this reason we do all we can to ensure there is a clean, resilient and sustainable supply available for current and future water customers whilst ensuring there is enough water available to support the needs of the environment too. Click 'Discover More' to hear from our Head of Environment, Emma Goddard.

People

Our people are dedicated to providing you with the best service possible, whether they’re out in the field searching for leaks, managing our operational sites, testing the quality of your water or answering your queries. Each and every person within the business is dedicated to delivering you the safe reliable tap water supply you expect. Click 'Discover more' to hear from our Head of HR, Sian Jenkins.

Data sharing puts customers on the right tariff

Working in partnership with Tunbridge Wells Borough Council, we’ve launched an innovative way to ensure customers are paying the correct charge for their tap water.

The project involves the council in Kent sharing data to identify households on low income who are eligible for a social tariff. This tariff makes sure customers’ water and sewerage bills are capped.

It works by matching data available to the local authority with account details held by us and was made possible by the Digital Economy Act 2017.

This allows personal information to be shared across organisations with the aim to help consumers who may be struggling with their personal finances.

It means customers will be automatically transferred to the social tariff without a need to apply.

Customer Service Director, Tanya Sephton, said: “We are pleased to be working in partnership with Tunbridge Wells Borough Council on this project.

“It means our customers will get the assistance they need without delay or having to seek that help directly.

“We have already worked with councils and Third Sector organisations such as Citizens’ Advice for many years to encourage those eligible to come forward.

“However, we cannot assume all our customers on a low income seek support and advice, so this system will make sure those who meet the criteria are on the correct tariff.”

For more information on our tariff options, please visit: southeastwater.co.uk/priority and click on ‘help paying your bill’.